CHANGES AND CANCELLATIONS
If you’d like to cancel or change your order, please call (919) 544-8887 or email [email protected] as soon as possible. We’ll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has entered the shipping process. All cancellations must have written documentation/confirmation from a K&M Sheet Metal LLC representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order items, you will be responsible for the full price of those items.
Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it within 30 days from receipt of goods and we will refund the purchase price, less our shipping & handling costs, plus a 20% restocking fee. You must use the RA form below, email us at [email protected] or call (919) 544-8887 and receive a RA# prior to return shipment. You must accompany the shipment with a copy of the issued RA#. Refunds will not be made on returned merchandise received without an issued RA#. A credit card refund, in house credit, or check will be issued within 15 days after the return is received. You will be responsible for payment of the return shipping & handling charges. For your protection, we recommend you use UPS or Insured Parcel Post for shipment of returns. We will not be responsible for non-delivery or damage during return shipping. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are not returned in new condition which includes any weathering marks on copper. It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment.
Anything Custom, Special Order, and all Fabricated to Order items are non-returnable and non-refundable. Some examples are: Gutters, Downspouts, Leader Heads, Some Cleanouts, Elbows, Chimney Caps, etc. Please contact us prior to ordering to ensure the product of your choice is returnable.
SHIPPING DAMAGE POLICY
All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery. It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (5) business days from delivery. This may be done by email [email protected] or by calling (919) 544-8887. We will handle all claims with our freight carrier on the customer’s behalf and ship out replacement product as soon as possible. Digital pictures may be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (5) business days from receipt of product. If we receive notice within (5) business days of delivery, the customer will not be responsible for any additional charges.
DISCLAIMER OF WARRANTIES
K&M Sheet Metal LLC will assign or transfer to you any assignable or transferable manufacturer’s warranties, if any, applicable to this purchase, in lieu of all other warranties, express or implied. K&M SHEET METAL LLC MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
The customer agrees not to hold K&M Sheet Metal LLC Corporation responsible for any delay caused in whole, or in part, by circumstances beyond K&M Sheet Metal’s reasonable control, including but not limited to force majeure, delays by carriers or delays in shipment or receipt of materials from suppliers.
K&M Sheet Metal LLC will not be liable under any circumstance for consequential or incidental damages arising out of or in connection with your order. K&M Sheet Metal LLC’s liability is limited to repayment of the purchase price of items not conforming to the description on the K&M Sheet Metal LLC invoices upon return of the items to K&M Sheet Metal LLC. THIS REMEDY IS YOUR EXCLUSIVE REMEDY. You agree to indemnify and hold K&M Sheet Metal LLC harmless from and against all claims, demands, action, causes of action, costs, expenses and attorney’s fees arising out of or in connection with any injury, including death, to any person or persons (whether third parties or your agents, servants or employees), and any other damages to or loss of any property (whether belonging to you or a third party), and any other damages recognized at law or inequity, caused by or resulting from, in whole or in part, any act(s) or omission(s), negligent or otherwise, by you, or by any of your agents, servants, employees, subcontractors or customers. In the event that the applicable law prohibits enforcement of this clause as written, then and only then, this clause shall be modified to provide maximum indemnification allowable under the applicable law.
RETURN AUTHORIZATION FORM
Please do not return merchandise immediately after filling out this form. We will contact you with the next steps.